Save Thousands by Switching NBN Providers: Avoid This Costly Misstep

The Ultimate Guide to Switching NBN Providers

Are you tired of feeling like your current NBN plan is costing you too much or not delivering on its promises? You’re not alone. Many Aussies are looking for better deals and more reliable internet services. In this article, we’ll explore the ins and outs of switching NBN providers, including the best plans, policies, and tips to ensure a seamless transition.

Modem. Mo’ Money.

When you switch NBN providers, you might be surprised to find that some telcos charge extra for their supplied modems if you cancel within a certain period. Optus, for instance, charges AU$8.50 per month for every unused month within the initial 36-month period. But don’t worry, most providers offer either a return option or no additional fees if you purchase the modem upfront.

The ‘Big Three’ Cancellation Policies

Telstra, Optus, and TPG are the biggest NBN providers in Australia. Here’s a breakdown of their cancellation policies:

Telstra: You can cancel your NBN service by calling 13 22 00 or visiting a Telstra store. You won’t receive a refund for any money you’ve already paid. If you want to switch to a new provider, schedule the new service to start at least a few days prior, and then cancel your Telstra service when the new service is up and running.
Optus: You can cancel your service at any time, but you won’t receive a refund for any charges paid in advance. If you cancel within 36 months, you’ll need to pay out the remainder of the device payments (AU$8.50 per month).
TPG: TPG has a 30-day cancellation notice period for no lock-in contract plans, and a 6-month contract option with an early termination fee.

Smaller Providers

What about smaller providers like Superloop, Spintel, Exetel, Buddy Telco, and Flip? Here’s a quick rundown of their cancellation policies:

Superloop: Cancel at any time, but you’ll be charged AU$7 per month for every unused month.
Spintel: Cancel at any time, but payments are paid in advance.
Exetel: Cancel at any time, with no additional charges for a modem.
Buddy Telco: Cancel at any time, with no notice period required.
Flip: Cancel at any time, with no notice period required, but any upfront payments are non-refundable.

Choosing a Good Plan

If you’re switching, it’s essential to find a better plan. Here’s a quick overview of our top plan recommendations for each tier:

Fast: Superloop’s Premium Plan (100 Mbps, AU$59.90/month)
Superfast: TPG’s Unlimited Plan (1000 Mbps, AU$109.99/month)
Ultrafast: Telstra’s Ultimate Plan (2500 Mbps, AU$149.99/month)

Remember to check our best NBN plans hub for more information on these and other plans.

By following these tips and understanding the cancellation policies of your current and new providers, you can make a seamless transition to a better NBN plan that suits your needs and budget.