Discover Australia’s Top NBN Providers: Unbeatable Reliability Ratings Revealed
The Best NBN Plans for a Reliable Online Experience
When choosing the best NBN plans, we don’t just look at cost versus speed, but also at reliability. We factor in the results from the Australian Competition and Consumer Commission’s (ACCC) Broadband Performance reports, which provide information on network outages. However, these reports don’t necessarily reflect the individual user’s experience.
A recent report by Opensignal, an independent communication analyst, sheds light on the situation. The report studied six major internet service providers (ISPs) in Australia, including Aussie Broadband, Telstra, Optus, Vodafone, TPG, and Vocus, which together hold over 90% of the Australian residential NBN wholesale market.
Aussie Broadband Takes the Top Spot
According to Opensignal’s report, Aussie Broadband was the top-performing ISP, with Optus closely behind. The report assessed the six providers across six metrics, with Aussie Broadband emerging as the winner in three categories and tying with Optus in two others. Telstra was the outright winner in the ‘Consistent Quality’ metric.
The Reliability Experience metric, which measures the ability to connect to the internet and complete tasks uninterrupted across multiple devices, is crucial, given the average Australian household’s 21 internet-connected devices. A reliable ISP is essential to support this growing number of devices.
Aussie Broadband’s Scorecard
Each ISP was scored out of 1,000, with Aussie Broadband scoring 653, just ahead of Optus’s 651. Telstra scored 627, Vocus 609, TPG 595, and Vodafone 511.
The Reliability Experience score is based on three key factors:
• Connectivity: successfully connecting to the internet
• Completion: successfully completing tasks like streaming, video/voice calls, and sending/receiving texts
• Sufficiency: starting and completing sessions uninterrupted
Real-World Applications
For the average internet user, these results mean that Aussie Broadband is an ISP worth considering for a seamless online experience at home. However, Aussie Broadband may not be the most affordable option. The Australian-owned telco has launched a more budget-friendly offshoot, Buddy Telco, which uses the same network as Aussie Broadband, offering the same reliable service.
The main differences between Aussie Broadband and Buddy are no hardware supplied and AI-powered customer support. With Opensignal’s findings in mind, you may not need to rely on customer support anyway.
Buddy Telco: A Budget-Friendly Option
Buddy Telco currently offers the cheapest NBN 1000 plan at a flat rate of AU$99/month. If you’re looking for a reliable NBN plan with affordable pricing, Buddy Telco might be the way to go. You can compare Aussie Broadband and Buddy Telco NBN plans using the widget below.
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